Frequently Asked Questions

If you need help, we have the answer to a series of frequently asked questions that may be of interest to you. You can also contact us through the contact form that you will find in the top menu of the page or on our phone number (+34) 932 955 289.

• Can I change an item of my order once it has been placed?

  If you need to change any item in your order, please contact us as soon as possible by calling the phone number (+34) 932 955 289. We normally process orders within 24 hours of receiving them, and once they are shipped to the carrier already no change is possible.

• How can I pay for my order?

  We accept Visa, MasterCard, Maestro, American Express, Diners Club, JCB, Citicorp cards. If you prefer, you can also pay by bank transfer to the account number that will be indicated in the order processing. In this case, once the deposit is received, we will process the order within the indicated deadlines.

• Is it safe to use my credit card on the web?

  Yes, the data is transmitted in encrypted form using the SSL protocol through a fully trusted external payment gateway. The payment system will be carried out through the Caixabank Redsys platform.

• For what reason can my credit card be rejected?

  The credit card may be rejected by the payment gateway for any of the following reasons. It may be expired: in this case, check that the card has not exceeded its validity date. The card purchase limit may have been reached: in this case, check with your bank. Some data entered may be incorrect: in this case, check that you have correctly filled in the necessary fields. 

• How long will it take to receive my order?

  Once the order is formalized you will receive a confirmation email. We normally process stock orders within 24 hours of receipt. In the event that any item in the order must be ordered from the supplier, this period can be extended up to 72 hours. Once the shipment is ready, we deliver it to the carrier. The transportation service operates on weekdays. We use the urgent MBE service (Mail Boxes ETC) for shipments within Spain. In the case of orders placed from abroad the delivery time varies depending on the destination. You will receive a tracking code to be able to follow the shipment on the carrier's website.

• Can I return an item?

  Yes. The deadline to exercise the right of withdrawal on all or part of the order is 14 days from receipt. To request it you must send an email to the address info@musitekton.com indicating the order number and the items from which the return is requested.

• What if I have received a defective product?

  At Musitekton we only work with original products and manufacturers of proven quality. However, if you receive a defective product, contact us by email at the address info@musitekton.com or the phone number (+34) 932 955 289 and we will indicate the steps to follow for its return, replacement or repair.

• What should I do if I have received an incorrect item?

  If on any occasion, by mistake, you receive an article that you have not requested, contact us by email at the address info@musitekton.com or the telephone number (+34) 932 955 289 to correct the incidence. soon as possible.

• Is it possible to receive periodic information in my email with the latest news and offers from Musitekton?

  Yes. By simply accessing the “Newsletter” section on the main page, you can sign up to receive information on the latest Musitekton news. You can also unsubscribe easily if you no longer wish to receive more information.